Mosaic Climbing is a brand new, world class climbing and fitness facility in Cincinnati, OH. Mosaic is seeking a Program Director to develop and implement member climbing programs. We are seeking someone with a strong character and creative instincts to develop programs and build a team from the ground up. You will be asked to recruit, hire, train, supervise, and guide a compelling staff that will promote consistent growth, deliver impeccable customer service, react to varying demand, and keep our state-of-the-art facility fresh and up to date at all times. You will need to be a talented sales person with excellent marketing abilities. This position requires a high level of energy, compassion, and exploration to push for new growth while maintaining staff and member relationships.

To apply, send your resume and personal essay to nicole@mosaicclimbing.com.

JOB FUNCTIONS
Programs

  • Originate, coordinate, promote, supervise, implement, and evaluate quality programs that will improve member retention and assist all members in achieving goals
  • Continuously develop, evaluate, and grow programs to increase participation and revenue
  • Schedule workshops, competitions, group classes, special events, and leagues
  • Hire quality instructors who will engage with customers and who share our philosophies about customer satisfaction, safety, and education
  • Prepare and check program budgets and generate income
  • Establish and implement monthly marketing strategies for programs
  • Purchase equipment and supplies for programs, clinics, and workshops
  • Keep staff informed of all programs, special events, and changes
  • Help retain current members and attain new members through program development, advertising, and promotion and customer service excellence

Other

  • Maintain knowledge of all programs taking place within the facility
  • Participate in ongoing educational opportunities, including attending national industry trade shows and conferences
  • Maintain current involvement in professional organizations
  • Maintain all current certifications through continuing education
  • Actively participate in all phases of major facility functions and special events
  • Lead by example, especially in areas of appearance, punctuality, professionalism
  • Report any actions, rumors, allegations, or negative insinuations made by any employee, member, or person that may detrimentally affect operations of club

Requirements

  • CPR/First Aid/AED certification
  • BA or BS degree from accredited four year college
  • Minimum 2 years working in climbing industry
  • Minimum 1 year management experience
  • Minimum 3 years of climbing experience required
  • Minimum climbing competency of 5.12 and V5
  • Ability to work weekends
  • Ability to perform public appearances, interviews, and speaking engagements
  • Physical strength and manual dexterity required
Contact Us

Get in touch for info on employment, membership, or general information.

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